Terms & Conditions

These Terms and Conditions cover the sale of Modeco products contained on this website and promotions run by Modeco. Please read through these Terms and Conditions carefully before using the website and also read through our privacy policy regarding your personal information.By placing an order with Modeco you are agreeing to the Terms and Conditions as set out below.If you would like to discuss any of these with us please contact customer services. Our contact details are set out below:

Customer Services: Tel - 02087153420 Email : customerservice@modeco.co.uk

Orders

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

All orders are subject to availability.

On placing your order we will immediately send you an ‘acknowledgement of order’ email indicating that your order has been received, the items ordered, payment total and that we are checking availability of stock. Please note that this email is not an order confirmation or order acceptance from us.

Quantity and description of your order will be as set out in the acknowledgment of order email.

Acceptance of your order takes place on dispatch. We will inform you once your items have been dispatched from our warehouse.

We reserve the right to refuse delivery to any individual or company.

We reserve the right to discontinue products.

Standard delivery accessory items

All standard delivery accessory items will be dispatched directly from our warehouse and will be dispatched within 5 working days of the ‘acknowledgement of order’ email. In the event of unforeseen circumstances which necessarily delay your delivery, we will inform accordingly.

Standard delivery accessory items will be delivered by Royal Mail or Parcelforce. You will be required to sign for the receipt of your delivery. Therefore Please ensure that someone is normally at the address to which you have requested your products be sent. This must be during working hours (or may we suggest that, at the point of placing your order, you ask for delivery to your place of work).

Standard delivery accessory item charge = £3.95 per order per UK delivery address*

*Postcodes in the following areas will incur a further £5 charge for accessory orders: Highlands and Islands of Scotland: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Northern Ireland, Isle of Man and Isles of Scilly: BT, IM, TR21-25.

Our terms, conditions and guarantees do not apply once items are removed from mainland UK.

Furniture/Van delivery items

delivery however this is only an approximation and so cannot be guaranteed. Please clarify

These delivery estimations shall be in no form binding upon us and shall at no point be a condition of any contractual obligation with you.

Overseas Orders

At present we cannot accept overseas orders online. We are happy to accept orders by phone providing you arrange for your own courier/shipping. Please contact Customer Services.

On signing for your item(s) at the point of collection you/your courier is confirming that the item(s) have been delivered by us satisfactorily. Please note that the Modeco guarantee is not valid for items taken outside the UK Mainland.

Call Backs

If you are unsure about placing your furniture order online you could request a callback in order to speak to a member of staff directly. We will endeavour to call you back within 48 hours.

Cancellations and Amendments

You have the right to cancel your order at any time before your order has begun to be processed. If your order has been, or is being, processed, please follow our returns procedure (as detailed below).

Product Descriptions

Every effort is made to ensure that the products we supply correspond as closely as possible to the samples displayed in our site, but due to the handmade nature of many of our products there might be slight variations. No responsibility can be accepted for these variations. These could include, but are not limited to, slight differences in shades of leather or dimensions of products.

Please bear in mind that computer browsers may present colours slightly differently.

Prices

Prices include VAT and exclude delivery charges.

Prices on our website supersede prices published in other or previous publications.

All prices are correct at time of going to press. We reserve the right to alter prices either up or down, including any variations to the rate of VAT.

Payment

Full payment must be made before any product is dispatched from our warehouse.

All payments taken online are taken in a secure environment.

We accept Visa, MasterCard, Visa, Delta, Switch.

Returns Standard delivery accessory items

In the rare event that an item arrives faulty or damaged please contact our Home shopping department on receipt and we will arrange a replacement or a full refund.

If for any other reason you are unhappy with any item, please return the item(s) along with a completed returns form within 14 days of receiving the goods. Providing the item(s) are still in a completely saleable condition and in their original packaging, we will issue a full refund.

Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.

Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or a fault.

The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at the warehouse. We therefore recommend using a recorded delivery service for returns.

Please return all goods to : RETURNS DEPARTMENT, Modeco, 345 West Barnes Lane, New Malden, Surrey KT3 6JF (capitals) Furniture/ Van Delivery items

For the return of non-standard delivery goods please contact our Customer Service department on 0208 7153420 or customerservice@modeco.co.uk

Should an item arrive faulty, we will automatically offer either a replacement or a full refund.

If there is any other reason why you are not happy with the item(s), please contact us within 14 days of receiving the goods and, providing they are still in a completely saleable condition, we will issue a full refund minus the delivery charge relevant for your area.

Refunds will be issued to the card that was used to place the order once we have received the goods back in the warehouse.

Title and Risk

The goods will be at your risk from the time of delivery.

Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charge.

Our Right to Vary These Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the confirmation email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the item(s)).

Law and JurisdictionThe laws of England and Wales govern these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.